Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Full name
• Email address
• Contact number
• Delivery address
• Billing information
• IP address
• Browser type and device information
• Pages visited and interaction data
• Any information you voluntarily submit through forms or email communication

We do not knowingly collect personal information from children.

2. How We Collect Information

Personal information may be collected through:

• Online order and checkout forms
• Contact and enquiry forms on the Website
• Direct email communication
• Cookies and similar tracking technologies
• Website analytics tools

3. Purpose of Collection

We collect and use personal information for the following purposes:

• Processing and fulfilling flower delivery orders
• Payment processing and transaction management
• Responding to enquiries and communications
• Providing customer service and support
• Sending order confirmations and delivery updates
• Improving Website performance and user experience
• Internal business administration
• Legal, regulatory, and compliance purposes
• Preventing fraud and ensuring Website security

We only process personal information for lawful and legitimate purposes.

4. Legal Basis for Processing

Personal information is processed based on one or more of the following grounds:

• Consent provided by the user
• Performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Legitimate business interests

5. Cookies and Tracking Technologies

The Website uses cookies to:

• Improve functionality and performance
• Maintain your shopping cart
• Remember your preferences
• Analyse visitor behaviour and traffic patterns

You may disable cookies via your browser settings. Please note that disabling cookies may affect certain Website features.

6. Disclosure of Personal Information

We do not sell, trade, or rent personal information.

Personal information may be shared with:

• Trusted delivery partners for order fulfillment
• Payment processors for transaction handling
• Service providers assisting with website hosting, analytics, or technical services
• Regulatory or legal authorities where required by law

All third parties are required to process personal information securely and only for authorised purposes.

7. Data Security

We implement reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, or alteration.

While we take data protection seriously, no online system can be guaranteed to be completely secure.

8. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.

9. Your Rights Under POPIA

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of inaccurate or outdated information
• Object to the processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa

10. Third-Party Websites

The Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, with the updated date reflected above.

12. Contact Information